Meet Michael Bruno, Erik Gitli, and Randy Gitli. The three Aladdin Plumbing owners recently sat down to share their passion for providing customers high-quality work and distinctive customer service in a short video.
No Job Too Small
Aladdin Plumbing tackles plumbing issues both big and small. From residential concerns such as faucet repairs or home drain stoppages to larger commercial or renovation needs, Aladdin is dedicated to identifying the problem, assessing possible solutions, and executing a plan to completely remedy the situation. With extensive construction knowledge, Aladdin professionals often find leaks without opening walls and ceilings. High-tech equipment, such as fiber optic cameras, allows technicians to precisely pinpoint leaks and other issues. No matter what the problem, the professionals from Aladdin Plumbing persevere until the problem is solved and the customer is satisfied.
No Customer Overlooked
Aladdin Plumbing prides themselves on their long history of excellent customer service. Long-term customers, some who have been with Aladdin for twenty or thirty years, watched Erik and Randy grow up learning the family business. Now as the next generation of leadership, Erik, Randy, and Michael know how crucial it is to maintain a high level of personal service. “People like to see the same face. They like building relationships with our technicians,” says owner Randy Gitli. The tight-knit family business is large enough to quickly and efficiently service the community but small enough to still give that personal touch. Owner Michael Bruno says, “We care about our customers. Without them, we would not be here.”
A Brief History of Aladdin Plumbing
Founder Gerald (Jerry) Gitli began his career in the plumbing industry in 1955 after a stint serving in the United States Army. His faithful service working for a plumbing and repair company earned him a solid reputation that still resounds throughout the company today. After working for the City of New York, Jerry started Aladdin Plumbing Corporation in 1976. Today, Michael, Erik, and Randy are passionate about leading in the same example of excellence set by their founder.
Joining Aladdin in 2009, Michael Bruno brings 15 years of experience to Aladdin from Natco Mechanical. Heading up Aladdin’s service department, Michael understands the importance of personalized care for each customer. Attentive to address any and all customer concerns, Michael is an integral part of Aladdin.
After graduating from Hofstra University with a degree in business, Jerry’s youngest son, Erik Gitli, joined Aladdin full-time in 1997. After efficiently leading the business by streamlining operations, Erik received his Master Plumbers license in 2004 further diversifying his ability to manage and serve Aladdin’s customers. Privileged to carry on the work of his father, Erik strives daily to bring his family values, knowledge, and dedication to Aladdin’s customers.
Before joining his father in 1981, Randy Gitli grew up learning both the trade and the benchmarks of excellent customer service. After years of working closely with his father, Randy earned his license as a Master Plumber in 1991 and brings extensive knowledge of steam, hot water, and radiant heating methods to Aladdin. His expertise is especially helpful in the New York City metro area.
From 1955 to 2018, Aladdin Plumbing Corporation has built a reputation for quality work and personalized customer service. Owners Michael, Erik, and Randy lead their business with integrity and excellence placing customer satisfaction as their highest priority. No job is too small. No customer is overlooked.
Aladdin Plumbing Corporation provides quality residential and commercial plumbing, heating, cooling, HVAC installation, and repair services to Brooklyn, New York. Contact Aladdin Plumbing today for quick, courteous and reliable service for all your plumbing needs because your wish for quality is granted.